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Privacy Policy

How we collect, use, and protect your personal data.

Last updated: February 2026

1. Who We Are

SavingWater is operated by H2OiQ Limited. We are committed to protecting your privacy and handling your personal data responsibly.

Contact details:

2. Information We Collect

We collect the following types of personal data:

  • Account information: name, email address, phone number, and password when you create an account
  • Order information: delivery address, billing address, and payment details when you make a purchase
  • Premises information: property details you provide for water-saving recommendations
  • Usage data: how you interact with our website, including pages visited and products viewed

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Manage your account and provide customer support
  • Send order confirmations and delivery updates
  • Provide personalised water-saving recommendations
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract: to fulfil orders and provide services you've requested
  • Legitimate interests: to improve our services and communicate with you
  • Consent: for marketing communications (you can opt out at any time)
  • Legal obligation: for tax, fraud prevention, and regulatory requirements

5. Sharing Your Data

We share your data with:

  • Payment processors (Stripe) to process payments securely
  • Delivery partners to fulfil your orders
  • Installation partners to arrange product installations
  • Analytics providers to help us improve our website

We never sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for tax and legal compliance.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise any of these rights, contact us at info@h2oiq.co.uk.

8. Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through our website.